All refunds and booking changes can be made by logging into your Train Line account, or over the phone by calling the Train Line contact number. (Calls cost 2p per minute plus your phone company's access charge. If you have an account, visit the Ticket’s section of your Trainline Europe account. We understand that this is a very uncertain time for us all. Can I get a refund … We have been advised that certain rail operators have refused to cancel or exchange tickets because they have been booked through us. In order to receive assistance please call: 0333 202 2222, or try again later. It is Yes. You can either call them or go directly to the train station to speak to someone at the ticket counter. Alternatively, please follow our guide to exchanging your ticket. Please include a daytime phone number. How do I exchange my ticket? We’re always happy to help and will respond as quickly as we can. If you do not see a "cancel" button but your fare conditions state that you should be able to cancel, please We will notify you by email as soon as we have received the tickets and have refunded you. They are not able to issue refunds directly (you need to contact us to arrange the refund) but they are able to make the cancellation.

For more info about exchanges and refunds for different ticket types, please If you’re a customer wanting to get in touch with our customer support team, please If you are a journalist or a blogger wanting to contact a member of our communications team, please If you are interested in a career at Trainline, please If you are a business or a travel management company looking for a business travel solution, please If you are interested in joining our partnership network, please We help customers across Europe make more than 172,000 smarter journeys every day.Get your summer back on track with our Travel CheckerCopyright © 2020 Trainline plc or its affiliated companies. If you are in an emergency, we recommend calling the rail operator directly. Due to current high volumes, it can take up to 28 days to get your refund. If we have missed any essential details or information, If you haven’t been able to find an answer to your question, we invite you to get in touch with us. Ticket refunds and changes

For the latest refund advice please see our (COVID-19) Travel update. We can provide cheap train tickets for any train journey, on any train, in Great Britain, with big savings with Advance tickets – and no booking fee! The Train Line was established in 1999 and has since sold affordable train tickets to more than 10 million travelers.


How do I contact Trainline? You can find all of the important phone numbers by We love providing you with the best customer service possible. Please note, if there are multiple passengers on the booking, your refund or exchange will affect everyone, so make sure they’re … Calls from outside the UK may cost more), Monday - Friday, from 8am until 6pm. About The Trainline. We have been advised that certain rail operators have refused to cancel or exchange tickets because they have been booked through us. If you have any technical or payment issues, then we will be very happy to help! Please read our guide on refunds and exchanges Provided your ticket is refundable, we'll start processing your request. We also cannot book tickets on your behalf. Try again or have a look at our categories below. Rest assured the we’re working tirelessly to help you as best we can. No matches were found. Alternatively, please follow our guide to exchanging your ticket. There is a standard £10 charge per person, per single ticket for each change to a journey. If you need help with planning your holiday or you're seeking suggestions for what routes to take, please read one of our great partner websites: No, we currently do not have a phone hotline. Booking online or on your mobile is quick and easy at crosscountrytrains.co.uk Provided your ticket is refundable, we'll start processing your request. I accidentally bought the wrong ticket! Important phone numbers: Please note that all times given are in Central European Time. Exceptional refund form. Business account - UK trains. You can call us on 0870 3333 555 and select Option 1 then option 2. Do you have a phone hotline?

This is unfortunate and not true at all. However, they cannot reimburse you as the tickets were purchased with us. Complete Savings did cancel my “membership” and I even managed to get it to refund me.
Within France: 36 35 (Mon - Sun, 07.00 - … SNCF/Lyria/Renfe-SNCF. Sorry! No hidden fees. Call us between 08:00 and 18:00 Monday to Friday on 0870 3333 555* Calls cost 2p per minute plus your phone company's access charges. We have tried to make our Help Section as educational as possible. Important phone numbers: Please note that all times given are in Central European Time. Can I change the name on my ticket? Delayed trains and strikes: how to receive compensation; Why can’t I refund my ticket? Phone us. Due to current high volumes, it can take up to 28 days to get your refund. They are not able to issue refunds directly (you need to contact us to arrange the refund) but they are able to make the cancellation. Once they have cancelled your tickets,  Can I get a refund or extension on my railcard for lockdown? Please read our guide on refunds and exchanges here. Do you have a smartphone app? Step 2: Select the ticket you want to change. Please can someone at Trainline …

However, we are very quick to respond  In the case of an emergency or a very last minute situation do not hesitate to contact the relevant rail operator. Please follow these refund instructions: Step 1: Open the app and click "My Tickets". No matches were found. Try again or have a look at our categories below. Important phone numbers: Please note that all times given are in Central European Time. You can cancel your ticket in an emergency situation calling the rail operator directly. No matches were found. If you haven't heard from us after a while and you're a bit worried, you can always get in touch  Yes. Can I get a refund directly from the rail operator?

In almost all cases our customers can find the answer they are looking for in our FAQ.


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